Cancellation policy
One rule, one clock: the 48 hours are counted back from the scheduled collection time on your booking. Here is what that means for refunds, changes and no-shows, in plain words. The rental terms (clause 8) are the binding text.
The rules
- 1
At least 48 hours before collection
Cancel by email and the full prepaid amount is refunded, including the road-use charge; we confirm the cancellation in writing. Booked through a travel agent or booking website? Cancel through them.
- 2
Less than 48 hours before collection, or a no-show
No refund of the rental price, but the road-use charge is refunded for any canceled or uncollected booking (clause 8). A car not collected within two hours of the booked pickup time may be treated as a no-show, and turning up without the license, ID or card the terms require counts as one (clauses 2–4, 7 and 10).
- 3
Changing a booking
Changes depend on availability and, within 48 hours of collection, on our consent. Each change costs €10 plus repricing at the rates in force that day: a higher price is payable, a lower one is not refunded. A change never restarts the 48-hour window.
- 4
Non-refundable rates
Non-refundable rates — the lowest price in your quote — are never refunded (rental terms 8). A car rental for fixed dates carries no 14-day withdrawal right (Act No. 16/2016, Article 18(l)).
- 5
Pay later
If you chose to pay at pickup, canceling at least 48 hours ahead costs nothing. A later cancellation or a no-show may be charged the amount you would not have gotten back had you prepaid, usually within a few days of the scheduled collection day (clauses 6 and 8). Please tell us if your plans change so the car goes to someone else.
Three ways to pay, three prices: a prepaid, non-refundable booking has the lowest price; a refundable booking (full refund up to 48 hours before collection) costs 4% more; paying at pickup costs 8% more, with the same 48-hour rule. Your quote shows all three. The percentages apply to the rental, cover and extras, not to the road-use charge.
This page summarizes clause 8 of the rental terms. If anything here differs from the terms, the terms apply.
How to cancel or change
Cancellations must be sent by email: reply to your confirmation email or write to us with your booking number and the word cancel, or with the new dates for a change. Booked through a travel agent or booking website? Cancel through them. We answer in writing, usually within one business day, and refunds go back to the card that paid, in the currency of the booking, within the card issuer's usual processing time.
info@ringroadcars.isQuick answers
My flight was canceled. Do I still lose the money inside 48 hours?
The terms give no automatic exception, so tell us as early as you can: a canceled or badly delayed flight is exactly the situation where we try to move your dates instead. If your flight is only delayed, the car must still be collected within two hours of the booked pickup time; tell us and we will try to hold it, but we cannot promise it (clause 10). Travel insurance usually covers prepaid rentals lost to a canceled flight; we send you the written confirmation your insurer needs.
When exactly does the 48-hour window close?
48 hours before the collection date and time on your booking, in Icelandic time. A pickup on Friday at 10:00 means Wednesday 10:00 is the cut-off.
Can I shorten the rental after pickup?
You can return the car early, but days already booked are not refunded — the rental price covers the reserved period — unless a fault you did not cause, and that we did not fix, kept you from using the car (clause 12).
How long does a refund take?
We issue it within a few business days of confirming the cancellation; your card issuer then takes its usual time to show it, typically 5–10 business days.