Lost and found
Left something behind? Tell us what it is and where it might be. We check the car and our office and get back to you by email, usually the same day. Found items are kept for 14 days after the car is returned.
How it works
- 1
Send the form
The more precise, the better: what the item looks like, which car you had, and where in the car you think it is.
- 2
We check the car and the office
Every car is checked after a return, so most items turn up quickly. We also check the office and the shuttle.
- 3
We email you
If we find it, we agree how you get it back: collection at our office, or we send it on at your expense, with the postage agreed with you first. We keep it for you until then.
Report a lost item
Quick answers
How long do you keep found items?
14 days after the car is returned, at our office, and we email you as soon as we have your item. If you get in touch within those 14 days, we keep it until it is collected or sent. Food and drinks are thrown away the same day. Passports, ID cards, driving licenses and bank cards: we contact you straight away, and if we can't reach you within 7 days we hand them to the police. After 14 days, unclaimed valuables go to the police and everything else is given to charity or disposed of.
I have already left Iceland. Can you send it to me?
Yes, in most cases. Sending it on is at your expense (rental terms 26): we agree the postage with you before sending and email you the tracking details.
I think I left it at the airport, not in the car.
For the terminal itself, contact Keflavík Airport's lost property. Anything left in our shuttle or at our office comes to us, so send us the lost-and-found form anyway.
Collection address: Bogatröð 1, 262 Reykjanesbær · +354 779 9499